Privacy Policy
1. Introduction
This Privacy Policy describes how Seyonpetti Private Limited (“Seyonpetti,” “we,” “us,” or “our”), a company incorporated under the laws of India with CIN U62013TN2026PTC193726 and registered office at W32/117, Plot No C-10, 2nd Floor, 3rd Avenue, Anna Nagar, Chennai — 600040, Tamil Nadu, India, collects, uses, stores, and protects your personal data when you access our website (seyonpetti.com) and any software products, applications, browser extensions, and services we operate (collectively, “Services”).
By using our Services, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our Services.
Each of our products may have a supplementary privacy notice that addresses product-specific data collection and processing. In the event of conflict between this policy and a product-specific notice, the product-specific notice shall prevail for that product.
2. Information We Collect
2.1. Information You Provide Directly
When you create an account, subscribe to a product, or contact us, we may collect:
- Account information: name, email address, and authentication credentials (password hash or OAuth provider token).
- Payment information: billing address and subscription details. We do not store credit card numbers, bank account details, or other payment instrument data. All payment processing is handled by our authorised merchant of record, Dodo Payments, which maintains its own privacy and security practices.
- Communications: any messages, feedback, or support requests you send to us via email.
2.2. Information Collected Automatically
When you use our website or products, we may automatically collect:
- Device and browser information: browser type, operating system, device type, and screen resolution.
- Usage data: pages visited, features used, timestamps, and session duration.
- Network data: IP address, approximate geographic location (city/region level, not precise), and referring URL.
We use cookies and similar tracking technologies only for essential functionality (authentication, session management) and anonymised analytics. We do not use third-party advertising cookies. We do not track users across other websites.
2.3. User Content
Our products may allow you to save, upload, create, or import content such as text, documents, files, notes, bookmarks, and audio recordings (“User Content”). We process and store this content solely to provide the product functionality you requested.
2.4. AI Processing Data
Some of our products use artificial intelligence to process your content (for example, generating summaries, embeddings, or structured documents). When AI processing is required, specific portions of your content are transmitted to enterprise-grade AI service providers (“AI Subprocessors”) solely for the purpose of generating the requested output. We explicitly opt out of allowing AI Subprocessors to use your personal data to train their foundational models. Your data is processed transiently and discarded by the AI service after the output is generated.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, maintain, and improve our Services.
- To process your subscription and manage your account.
- To authenticate your identity and prevent unauthorised access.
- To communicate with you about your account, product updates, and support inquiries.
- To detect, prevent, and address technical issues, security threats, and fraudulent activity.
- To comply with legal obligations under applicable law.
We do not sell your personal data to third parties. We do not display advertisements in our products. We do not use your User Content for marketing purposes or to train AI models.
4. Third-Party Service Providers (Subprocessors)
We share your data with third-party service providers only to the extent necessary to operate our Services. These providers are contractually obligated to process your data only on our instructions and in accordance with applicable data protection laws.
Our subprocessors fall into these categories:
- Cloud infrastructure and hosting: database storage, application hosting, and content delivery.
- AI processing: embedding generation, content synthesis, summarisation, and transcription.
- Payment processing: subscription billing, tax calculation, and payment method handling.
- Email services: transactional email delivery (account verification, password reset, billing receipts).
- Background job processing: asynchronous task queues for content processing pipelines.
A product-specific list of subprocessors with named providers is available in each product's supplementary privacy notice.
5. Data Storage and Security
Your data is stored on cloud infrastructure providers operating in secure, certified data centres. We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction, including:
- Encryption of data in transit (TLS 1.2+) and at rest.
- Row-level security policies on database tables ensuring users can only access their own data.
- Zero-trust authentication on all server-side operations — no server action executes without verifying the user's identity.
- Regular security audits of our codebase and infrastructure.
No method of electronic storage or transmission is completely secure. While we strive to protect your data, we cannot guarantee absolute security.
6. Data Retention
We retain your personal data for as long as your account is active or as needed to provide you with our Services. When you delete your account or request deletion of your data, we will permanently remove your personal data from our systems within 30 days, except where we are required by law to retain certain records (for example, billing records for tax compliance, which may be retained for up to 7 years as required under Indian tax law).
AI processing data (content sent to AI Subprocessors) is processed transiently and is not retained by the subprocessors after the output is generated.
7. Your Rights
Depending on your location and applicable law, you may have the following rights:
7.1. Under the Digital Personal Data Protection Act, 2023 (India)
- Right to access your personal data held by us.
- Right to correction of inaccurate or incomplete personal data.
- Right to erasure of your personal data.
- Right to nominate another person to exercise your rights in the event of your death or incapacity.
- Right to grievance redressal.
7.2. Under the General Data Protection Regulation (EU/EEA)
If you are located in the European Union or European Economic Area, you have additional rights including:
- Right to data portability — receive your data in a structured, commonly used, machine-readable format.
- Right to restriction of processing.
- Right to object to processing based on legitimate interests.
- Right to lodge a complaint with your local data protection supervisory authority.
Our lawful basis for processing your data under the GDPR is: (a) performance of a contract (providing the Services you subscribed to), (b) legitimate interests (improving our Services and ensuring security), and (c) your consent (where explicitly provided).
7.3. Under the California Consumer Privacy Act (CCPA)
If you are a California resident, you have the right to:
- Know what personal information we collect, use, and disclose.
- Request deletion of your personal information.
- Opt out of the sale of personal information. We do not sell personal information.
- Non-discrimination for exercising your privacy rights.
To exercise any of these rights, contact us at seyonpetti@gmail.com. We will respond to your request within the timeframe required by applicable law (typically 30 days).
8. International Data Transfers
Our Services are operated from India. If you access our Services from outside India, your data may be transferred to and processed in India and other countries where our subprocessors operate. We ensure that any such transfers comply with applicable data protection laws and that adequate safeguards are in place to protect your data.
9. Children's Privacy
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. The minimum age requirement of 18 is mandated by the Digital Personal Data Protection Act, 2023 (India). If we become aware that we have collected personal data from a child under 18, we will take steps to delete such data promptly.
10. Cookies and Tracking Technologies
Our website (seyonpetti.com) uses only essential cookies required for the website to function correctly (for example, session management). We do not use advertising cookies, retargeting pixels, or cross-site tracking technologies.
Our products may use additional essential cookies for authentication and user preferences. Details are provided in each product's supplementary privacy notice.
You may configure your browser to refuse cookies, but doing so may affect the functionality of our Services.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make material changes, we will notify you by updating the “Last Updated” date at the top of this page and, where appropriate, by email or through an in-product notification. We encourage you to review this Privacy Policy periodically.
12. Grievance Officer and Contact
In accordance with the Digital Personal Data Protection Act, 2023, the details of the Grievance Officer are:
Name: Kalyanasundaram Krishna
Email: seyonpetti@gmail.com
Address: W32/117, Plot No C-10, 2nd Floor, 3rd Avenue, Anna Nagar, Chennai — 600040, Tamil Nadu, India
For any questions, concerns, or requests regarding this Privacy Policy or your personal data, contact us at seyonpetti@gmail.com.